Updated September 14, 2026
The terms and conditions in this sales agreement (the “Agreement”) create a contract between you (“you” Or “your”) and Looply Recommerce Inc. and its affiliates (“Looply”, “we”, “us” Or “our”). Please read this agreement carefully.
You must agree to the terms and conditions of this Agreement, if you wish to sell goods to Looply, and by clicking “agree” You confirm that you have read, understand and agree to the terms and conditions of this agreement. You acknowledge that this Agreement is in electronic form and has the same force and effect as an agreement in writing.
1. Definitions
1.1 "Seller", "you" means the individual who is at least 18 years of age and who sells Item(s) to Looply under this Agreement.
1.2 "Items" means the pre-owned personal property (including but not limited to handbags, jewelry, watches, accessories, and leather goods) that you offer to sell to Looply.
1.3 "Offer" means Looply's written or electronic quotation to purchase specific Items at a stated price.
1.4 "Offer Confirmation" means the on-site or electronic document by which you accept an Offer and which lists the Items, the Purchase Price, and the payment method.
1.5 "Purchase Price" means the amount Looply agrees to pay you for the Items as stated in the Offer.
1.6 "In-Home Appointment", "In-Home Service", "In-Home Buyout",means a scheduled visit where Looply reviews the Seller’s items at a location chosen by the Seller and confirmed by Looply. It may result in an offer, further review or no offer.
1.7 "Visit Us", "Office Visit", "Visit Looply", "Office Appointment" means a scheduled visit where the Seller brings items to the Looply office for review. It may result in an offer, further review or no offer.
1.8 "Ship to Us", "Mail-in" means a selling method where the Seller ships eligible items to Looply using Looply-provided or approved shipping instructions. Shipping items to Looply does not mean Looply has accepted, agreed to buy or finally priced the items.
1.9 "Pickup" means, in connection with an In-Home Appointment or Office Visit, Looply taking possession of one or more items with the Seller’s consent for further review when the review or transaction is not completed during the appointment or visit. Pickup is not always available and does not by itself mean the items are accepted, sold or finally priced.
2. Buyout Service
2.1 Buyout Only. Looply purchases your Items directly and becomes the owner of the Items. You will not receive any additional amounts based on the price at which Looply later resells the Items, and Looply's resale, holding, or disposal of the Items after title transfer is at Looply's sole discretion.
2.2 Service Area. Looply currently offers pickup service in select areas of California and mail-based service nationwide across the United States. You may also elect to sell your Item(s) in‑person at our physical store location in Los Angeles, California. Contact customer service at sell@looply.com for the specific store address. We may decline or cancel any appointment for any reason, including safety, eligibility, or item-screening concerns.
3. Seller Eligibility and Representations
3.1 Eligibility. You must be at least 18 years old and legally capable of entering into binding contracts. By selling to Looply, you represent and warrant that you are the sole lawful owner of the Items or are duly authorized to sell them on behalf of the owner.
3.2 Ownership Warranties. You represent and warrant, for each Item, that: (a) you have good, marketable, and unconditional title to the Item, free and clear of all liens, pledges, security interests, claims, and encumbrances; (b) the Item is not stolen, lost, counterfeit, or fraudulently obtained; (c) the Item is not subject to any lease, rental, or layaway agreement; (d) you are not acting on behalf of, and the transaction is not prohibited under, any applicable sanctions or anti-money-laundering law; and (e) all information you provide about the Items is true, accurate, and complete. If any Item is determined or claimed to be stolen, Seller shall be liable to Looply for the full purchase price paid by Looply, all storage and handling expenses, and any costs incurred in connection with law enforcement cooperation or court proceedings. We are subject to laws and regulations relating to claims that items offered to us or on the service have been stolen, or otherwise violate applicable law. We take such reports seriously and will cooperate with law enforcement in all investigations.
3.3 Personal Use. You represent that the Items were acquired by you for personal, family, or household use and not for resale in the ordinary course of business.
3.4 Information Provision Guarantee. You agree to conduct transactions with us electronically, including, but not limited to, agreeing to the Terms and Conditions electronically or submitting an electronic offer to sell your products. You authorize us to send you, via your provided email address, any terms and important notices related to your transaction. To complete any transaction with Looply, you must provide us with the following contact information: an email address, a postal address, and your name. Looply shall not be liable for any communication failures resulting from inaccurate or incomplete contact information. You are responsible for ensuring that you can receive emails sent by Looply; however, Looply shall not be liable for any emails that are not received due to being filtered out or classified as spam. You understand and agree that if you fail to provide us with accurate and up-to-date personal information: (a) we shall not be liable for any payments that were incorrectly transferred or sent to an incorrect address; and (b) any unpaid amounts may be recovered by government authorities in accordance with applicable laws governing the recovery of unclaimed or abandoned property. You agree that, if any of your unclaimed amounts are transferred to government authorities, we shall not be liable to you for any such amounts. Your checking of the acceptance box, clicking "Confirm," or other electronic affirmative action constitutes a legally binding electronic signature under the federal E-SIGN Act and California's Uniform Electronic Transactions Act, and has the same force and effect as a handwritten signature.
4. Identity Verification, AML and Sanctions Compliance
4.1 Identity Verification. At least 24 hours before each appointment, you must prepare a valid government-issued identification documentation (driver's license, state ID, or passport) to be verified by Looply. You may also be required to furnish additional documents and/or information relating to yourself and/or your Items, including all documents or information that we request to comply with applicable local, state, and federal laws.
4.2 Sanctions Screening. You represent that you are not a person named on the OFAC Specially Designated Nationals list or otherwise subject to U.S. economic sanctions, and that the funds and Items do not originate from sanctioned countries or prohibited activities. Looply may screen all parties against applicable sanctions lists and may cancel or unwind any transaction that violates this Section.
4.3 Record Retention. Looply will retain transaction records, including seller identification and item documentation, for at least [3] years as required by California law and applicable federal regulations.
5. Appointments, Access and Transaction Recording
5.1 Appointments. You may book an in-home appointment, office visit and mail-in appointment by completing the booking form titled “Tell us how to reach you” on the Looply website. If you need to reschedule, you shall notify us by phone or email (sell@looply.com) at least 2 hours in advance.
5.2 Our representatives may decline to proceed or leave at any time if they reasonably believe conditions are unsafe. Safety triggers permitting immediate termination include but are not limited to: (a) threats or intimidation by the seller or any person present; (b) presence of weapons; (c) unsanitary or hazardous conditions; (d) seller's apparent intoxication or inability to understand the transaction; (e) discovery that the Item is suspected stolen or counterfeit. If the representative terminates for safety reasons after the Offer Confirmation is signed, the transaction shall be voided automatically, and Looply will refund any payment within 3 business days. The seller must return any payment received within 10 business days.
5.3 Video Documentation. To protect both parties, Looply will video-record in office visit and photograph the necessary inspection and authentication process at every transaction. By reviewing and checking the box to accept this Agreement, you expressly consent to the audio and video recording of all conversations and activities. Looply will not record in bathrooms, bedrooms, or other private areas where you have a reasonable expectation of privacy. You may request a copy of the recording upon written request, subject to a reasonable fee. The recording forms part of Looply's transaction records and may be used in any dispute.
6. Evaluation and Condition Assessment
6.1 Evaluation. Looply evaluates each Item's brand, model, condition, authenticity, completeness (e.g., dust bag, box, receipt, authenticity card), and current market data. Offer reflects the Item's condition as observed at evaluation. Any unwanted Items sent with a delivery package (including, without limitation, damaged boxes, retail shopping bags, tissue paper, non-original dust bags, and bag organizers) will not be returned to you and may be discarded by Looply; Looply shall have no liability for any such unwanted Items.
6.2 Our representatives are authorized to inspect, photograph, video, test, and evaluate the Items. You agree to provide safe and lawful access to the Items. For watches and jewelry, Looply's representative may: (a) open watch case backs using non-marking tools to verify movement and serial numbers; (b) use UV light, loupes, and other non-destructive authentication tools. These actions require your verbal consent. If you decline, Looply may issue a lower Offer or decline to purchase.
6.3 Condition Grading. Condition is assessed in Looply's professional judgment. A final Offer may be different from any preliminary or online estimate if the Item's actual condition differs from what was described or shown to us.
6.4 Authentication. Looply authenticates Items at In-home and Office Appointment wherever practicable. For certain Items (including high-value or technically complex pieces), Looply may collect the Items and complete further authentication. The result will generally be available within one(1) business day after pickup ("Extended Authentication"). Looply will inform you at the time of appointment whether Extended Authentication applies.
Following receipt and evaluation of the Items:
(a) If an Item passes our authentication review and matches the condition described in the accepted Offer, we will pay the Offer Price for that Item.
(b) If an Item passes our authentication review but differs materially from the condition described in the accepted Offer, we will issue a revised Offer reflecting the actual condition. If you accept the revised Offer, we will pay the revised price; if you decline, we will return the Item to you and no payment will be made.
(c) If an Item does not pass our authentication review, we will not purchase the Item. We will return it to you, where return is not feasible, handle it as provided in this Agreement.
6.5 No Obligation. An evaluation does not obligate you to sell or Looply to make an Offer. You are free to decline any Offer. We reserve the right to accept or reject Items, including without limitation Items: that do not match the descriptions you provided to us; that have been altered and no longer conform to original‑manufacturer specifications; that fail to satisfy applicable statutory and regulatory requirements; and/or that are damaged or lost in transit. If we reject an Item for any of the foregoing reasons, the original Offer shall automatically terminate and be of no further force and effect. Should the Item satisfy our requirements, we may issue a new Offer.
7. Offer and Acceptance
7.1 Offer. If Looply wishes to purchase your Items, we will present an Offer stating the Purchase Price for each Item. All prices are the result of an independent determination of product value based on the accuracy of the information you provide to us. Unless the Offer states otherwise, an Offer may include initial offer and final offer through multiple rounds of communications. The Offer is valid for: (a) three (3) calendar days for In-home and Office Appointments, and (b) seven (7) calendar days for Mail-In services, in each case from the date stated on the Offer. Revised Offers (issued after physical inspection reveals conditions differing from your description) are valid for the same period from the revised Offer date.
7.2 Acceptance and Refusal. You accept an Offer by signing or replying “confirm” to the Offer Confirmation. Acceptance creates a binding sale of the Items to Looply under this Agreement. Failure to accept the Offer shall terminate the relevant transaction. Should you seek to accept after rejecting the Offer, you must initiate a new transaction with Us. Provided the Item remains eligible for acquisition, any new Offer may vary due to potential changes in the Item’s pricing.
7.3 No Deemed Acceptance. Silence does not constitute acceptance. If you do not respond to an Offer before it expires, the Offer lapses and neither party is bound.
8. Mail-In Service Terms
8.1 Shipping Label and Packaging. For Mail-In service, after you agree with the initial offer, Looply will provide a prepaid shipping label via standard courier service. You are advised to use the provided label and follow Looply's packaging instructions: (a) double-box the Item with the original box inside an unbranded outer box; (b) use bubble wrap or equivalent padding; (c) include all accessories listed in the Offer (dust bag, authenticity card, receipt, original box); (d) photograph the incurred package before dispatch. Failure to include listed accessories may affect the final Offer. You shall inform us within 2 weeks whether you have shipped your Items after receiving the prepaid shipping label. The shipping label will be inactive in 2 weeks from creation if not used.
8.2 Risk of Loss in Transit. Risk of loss remain with you until the package is delivered to and signed for by Looply. If the package is lost or damaged in transit despite proper packaging by our shipping label, Looply will file a claim with the carrier. If the carrier denies the claim due to your packaging error, you bear the loss. If the carrier approves the claim, Looply will credit you the carrier's paid amount within 10 business days. If our shipping label is not used, we are unable to take responsibility for risks during shipment.
8.3 Receipt and Inspection. Within 24 hours of receiving your package, Looply will: (a) video-record the unboxing from the unopened state through seal verification; (b) verify the contents against your declared item list; (c) issue a receipt confirmation. If the Item does not match the declared condition or is missing accessories, Looply will send a revised Offer within 24 hours of inspection.
8.4 Return of Items. Items returned to you will be shipped via standard courier service and you are responsible for any shipping costs incurred. The cost of shipping will be deducted from the payment of your accepted offer.
8.5 Geographic Limitation on Prepaid Label. The prepaid shipping label provided by Looply is valid only for shipments originating from addresses within the continental United States (the contiguous 48 states). For shipments from Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or any other non-continental U.S. location, Seller shall arrange and pay for shipping at Seller's own cost using a carrier of Seller's choice.
9. Title Transfer and Risk of Loss
9.1 Title. Title for the Item(s) shall pass from you to Looply upon your reply "confirm" to the Offer Confirmation. If there is a return circumstance, title shall not pass and shall remain with you.
9.2 Risk of Loss. Seller bears loss risk for Item(s) until delivery to Looply; risk transfers to Looply upon opening of packaging, and reverts to Seller once Looply tenders a return shipment to the carrier. If prior to your "confirm" of the Offer Confirmation, any Item(s) are damaged, stolen, or lost while in Looply’s custody, compensation shall be calculated based upon the estimated price of such damaged, stolen or lost Item(s), which shall be determined solely by Looply. Except as otherwise prohibited by applicable law, this remedy shall constitute your sole and exclusive remedy and the exclusive recourse available to you against Looply with respect to any damaged, stolen or lost Items in Looply's custody.
10. Cancellation Window and Finality of Sale
10.1 Before you sign the Offer Confirmation, you may decline or walk away from any Offer at any time, for any reason, at no cost. Once you ultimately reply "confirm" to the Offer Confirmation, the transaction shall be complete and non‑revocable. Looply will not re‑trade pricing after payment, and you may not rescind the transaction based on subsequently‑discovered market prices, sentimental value, or third‑party appraisals.
10.2 Unresponsive Seller. If you become unresponsive for fourteen (14) days after Looply's dispatch of the Offer (or any notice requiring your action), Looply will send reminders via email, SMS, and written mail to your last known address. If you remain unresponsive for thirty (30) days, Looply may return the Item. If the returned shipment is refused, undeliverable, or returned to Looply, Looply will hold the Item for an additional ninety (90) days. During this holding period, Looply may charge reasonable storage fees. If you fail to claim the Item and pay all outstanding storage and handling charges by the end of this 90-day holding period, Looply may dispose of the Item in accordance with California Civil Code §2080 et seq. Looply will not sell, destroy, or otherwise dispose of unclaimed Items except through such escheat process or as required by law.
11. Payment
11.1 Payment Methods. Looply pays sellers via Real-Time Payments(RTPs), Wire transfer, PayPal (upon request), and ACH bank transfer. There may be processing fees incurred from PayPal payments and the seller bears the cost. You must provide accurate account information (bank name, routing number, account number, and account holder name matching your government ID). Payment method, once selected and initiated, cannot be changed.
11.2 Payment Timing and Failed Payment. For In-home and Office appointments, Looply will initiate payment right after your acceptance of the Offer and provision of payment method. For Mail-in services, Looply will initiate payment within one (1) business day after your acceptance of the Offer and provision of payment method. If a payment fails, Looply will notify you within one business day of receiving the failure notice. You must provide corrected account information within five (5) business days. If you fail to provide corrected information within 30 days, Looply will hold the funds in trust for an additional 60 days, after which the funds may be escheated to the California State Controller's Office pursuant to the Unclaimed Property Law (Code of Civil Procedure §1500 et seq.).
11.3 Fee Summary. The following fees may apply: (a) PayPal processing fee (deducted from Purchase Price); (b) Return shipping for declined offer and misrepresentation: actual carrier cost; (c) Independent third-party authentication (if you request and it fails): you bear the cost. All fees are disclosed before the transaction closes.
12. Disclaimers and Limitation of Liability
12.1 Service Disclaimers. The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Looply disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to the service.
12.2 Valuation Disclaimer. Offers and estimates are Looply's professional opinion of wholesale purchase value at the time made and are not appraisals for insurance, tax, or legal purposes.
12.3 Limitation of Liability. Neither party will be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages. Neither party excludes liability for punitive or exemplary damages to the extent such damages are required by applicable law.Looply's total aggregate liability arising out of or relating to this Agreement or any transaction shall not exceed the Purchase Price of the Item that gives rise to the claim. Nothing in this Agreement limits liability that cannot be limited under applicable law, including fraud, willful injury, or violation of statute.
12.4 Accuracy of Information. We use reasonable efforts to ensure that all Item‑related information provided to you is accurate. Typographical errors, technical inaccuracies, pricing or other mistakes or omissions may, however, occur. Accordingly, we reserve the right to exercise the following rights at any time prior to Offer Confirmation:
(a) to correct any errors;
(b) to modify the Offer;
(c) to cancel the transaction. Where the Item(s) have already been shipped to Looply, Looply shall be deemed to have rejected such Item(s), which shall constitute a return scenario.
13. Indemnification
13.1 If we believe you are violating these Seller Terms and Conditions, you may be subject to a range of actions, including limits on your buying and selling privileges, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement.
13.2 You agree to indemnify, defend, and hold harmless Looply and its affiliates, officers, employees, and agents from and against any claims, demands, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) any breach of your representations and warranties in the Agreement; (b) any counterfeit, stolen, or encumbered Item you sell to Looply; or (c) any dispute regarding your title to any Item.
14. Dispute Resolution, Arbitration and Class Action Waiver
14.1 Informal Resolution First. Before initiating formal proceedings, the parties will first attempt in good faith to resolve any dispute informally for at least [60] days after written notice of the dispute is given.
14.2 Binding Arbitration. Any dispute arising out of or relating to this Agreement or any transaction that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Small Claims Exception. Either party may bring an individual action in the small claims court of the county in which you reside or in which the transaction occurred, in lieu of arbitration.
14.4 Governing Law and Venue. This Agreement and any dispute are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any court proceeding (including small claims or proceedings in aid of arbitration) will take place in the state or federal courts located in [Los Angeles] County, California.
14.5 Class Action and Representative Waiver. You and Looply agree that disputes will be arbitrated or litigated on an individual basis only. THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, PRIVATE ATTORNEY-GENERAL REPRESENTATIVE ACTION, OR ANY OTHER REPRESENTATIVE OR CONSOLIDATED PROCEEDING. Nothing in this Section affects any statutory rights that are non-waivable under applicable law.
14.6 Arbitration Costs. Looply will advance all arbitration fees and costs that exceed the filing fee you would incur in court, unless the arbitrator determines your claim is frivolous. Each party bears its own attorneys' fees unless the arbitrator awards fees under applicable law.
14.7 Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to sell@looply.com within [30] days after you first accept this Agreement. Your opt-out will not affect any other provision of this Agreement.
14.8 Claims Period. Any claim or dispute must be filed within six (6) months after the event giving rise to it, or it is forever barred.
15. Privacy
15.1 Looply collects and uses your personal information as described in our Privacy Policy on website, which is incorporated into this Agreement. We collect only information reasonably necessary to provide the service, comply with secondhand-dealer record-keeping laws, and meet identity-verification and anti-money-laundering obligations.
15.2 California residents have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to know, access, correct, delete, and limit the use of personal information subject to legal exceptions.
16. Amendments and Notices
16.1 Amendments. Looply may update this Agreement from time to time. Changes will not apply retroactively to completed transactions. Your continued use of the service after the effective date constitutes acceptance of the updated Agreement. You are responsible for reviewing this Agreement each time you use the Looply website.Terms and conditions modifying the Agreement are effective immediately upon posting
16.2 Entire Agreement. This Agreement, together with the Offer Confirmation and any documents expressly incorporated by reference, constitutes the entire and exclusive statement of the agreement between the parties regarding its subject matter. No oral or written representations made by Looply's representatives prior to signing shall modify, supersede, or supplement this Agreement. Any modification must be in writing and signed or confirmed by both parties.
16.3 If any provision of this Agreement is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if modification is impossible, severed, and the remainder shall continue in full force.
16.4 Survival. The provisions of this Agreement that by their nature should survive termination—including without limitation provisions regarding payment, indemnification, dispute resolution, record retention, and confidentiality—shall survive any completion of a transaction, expiration, or termination of this Agreement.